Terms of Service

1. Who we are and what Prson does

Prson ("Prson", "we", "us") is run by Yumankind OÜ, Sepapaja 6, 15551 Tallinn, Estonia, registry code 16232402 (legal notice). These terms cover prson.net: you tell us what you need, we ask businesses for quotes, send you their answers, and introduce you to the business you choose.

Prson is an intermediary. We don't do the work, and we are not a party to your agreement with the business. We don't check businesses' qualifications, licences or insurance: we find businesses that say they offer the service, including ones we find through Google search, and ask them.

You must be 18 or older to use Prson.

Businesses using Prson have their own business terms; human agents and requesters on agents.prson.net have the agent terms and the requester and API terms.

2. How a request works

1. You describe what you need and answer a few questions. AI (OpenAI) helps us understand the request and write it up for businesses. If you aren't signed in with a confirmed email, we email you a link first and contact no business until you confirm it.
2. We ask businesses for a quote. Businesses only see the request and the area, not your name or contact details.
3. We send you the quotes. Until you book, you don't see who the businesses are either: you see what they offer, their price, their kind of work, roughly where they are and how far, and their Google and Prson ratings when we have them.
4. When you choose a quote and pay the booking fee, we introduce you: you and the business get each other's name and contact details. From then on you deal with the business directly.

Asking for quotes is free, and you don't have to book any of them.

3. Which businesses we ask, and in which order

Businesses can pay for a plan (Pro or Ultra) to hear about requests first. For each request we first ask businesses with a plan that match it (Ultra before Pro); they have 90 minutes on their own. If none of them quotes in that time, we also ask businesses without a plan, including ones we find through Google search for the request.

Within each group, we prefer businesses whose services match the request, that are close to where it is needed, and that have better ratings. Quotes are labelled Business A, B, C… in the order we asked the businesses, so businesses with a plan tend to come first. The price of a quote has no effect on its order, and nobody can pay to change a quote's place other than through the plans described here.

The businesses we ask offer their services as a business (they are traders). Your contract for the service is with them, and the consumer rights you have against a trader apply to it.

4. The booking fee

When you choose a quote, you pay Prson a booking fee: 20% of the quote under 1,000, 10% from 1,000 to under 10,000, and 5% from 10,000, in the quote's currency, and at least 1.00. The fee is shown before you pay, with the business's price next to it. It pays for Prson's service of finding the business and introducing you. It is not part of the business's price, which you pay the business directly, as agreed with them.

Card payments are handled by Stripe. We never see your card details.

5. Your right of withdrawal, cancellation and refunds

This section is about Prson's booking fee. Cancelling or refunding the service itself is between you and the business.

Before you pay

You can cancel a request at any time before paying the booking fee, at no cost.

The 14-day right of withdrawal

As a consumer in the EU you normally have 14 days to withdraw from a contract made online, without giving a reason. Our contract with you is made when you pay the booking fee. Our service is the introduction, and we make it straight away: when you confirm a quote you ask us to start immediately, and you acknowledge that once the introduction has been made (you and the business have each other's contact details) our service is fully provided and your right of withdrawal ends. If you withdraw before the introduction is made, we refund the whole fee.

To withdraw, tell us clearly, for example by email to [email protected]. You can use the model form below, but you don't have to.

If the business cancels

If the business you booked cancels, the fee you paid counts towards booking another business that quoted. If the new business's fee is lower, we refund the difference; if it is higher, you pay only the difference. If you'd rather not continue, or nobody else can do the job, we refund your booking fee in full (the email about the cancellation has a link for this).

If a booking can't go ahead

If a payment reaches us for a booking that can no longer happen (for example the request was already closed), we refund it in full automatically.

Payment problems and other cases

If you were charged twice or by mistake, or something else went wrong, write to [email protected]. A person looks at every request and can refund the fee in full or in part. This doesn't limit your rights under the law.

Model withdrawal form

6. Referrals and cashback

If someone books after following your referral link (or after you copied [email protected] into an email to them), you earn a share of the booking fee they pay: 50% on bookings in the 30 days after their first booking, then 25%. If you have an account, you get 25% of your own booking fees back as cashback. Shares are worked out on the fee after card costs, and the referral share and the cashback on one booking together never exceed half of it, so amounts can be a little lower.

Earnings and cashback become available 7 days after the service, and are reversed if the fee is refunded. Referral earnings can be withdrawn on request; we withhold 20% of each withdrawal for tax. Cashback is promo credit: it can't be withdrawn. Nobody can refer themselves, and we may cancel earnings obtained by fraud or spam.

7. What we ask of you

• Give accurate information, and only ask for things that are legal where they will be done.
• Check the business yourself before you hire it (credentials, licences, insurance, references), and agree the details, price and terms with it directly.
• Don't use Prson to spam, harass or mislead businesses, or to get businesses' contact details without a genuine request.
• Follow the content policy.

We may refuse a request, or close an account, that breaks these terms. We tell you why, unless the law stops us.

8. Our responsibility

We provide Prson with reasonable care and skill. We are not responsible for the work a business does, or doesn't do, for you: that is the business's responsibility under your agreement with it.

Nothing in these terms limits liability that can't be limited by law, including for death or personal injury caused by our negligence, for intent or gross negligence, or your statutory rights as a consumer. Otherwise our liability to you for the booking-fee service is limited to the fees you paid us in the 12 months before the claim.

9. Your data

How we use personal data is explained in the Privacy Policy.

10. Our content

The Prson name, logo, website and software belong to Yumankind OÜ or its licensors. You may use them only to use Prson.

11. Complaints and disputes

Complaints about Prson: write to [email protected]. We aim to answer within 14 days. Complaints about the work itself go to the business; tell us too if a business behaved badly.

If we can't settle it, consumers can turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Estonian Consumer Protection and Technical Regulatory Authority, ttja.ee, free of charge. We take part in its procedures.

These terms are governed by Estonian law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts of that country or of Estonia.

12. Changes to these terms

We may change these terms when Prson changes or the law requires it. We tell you by email at least 30 days before a change that affects you takes effect (business users: 15 days, see the business terms). If you don't agree, you can stop using Prson and delete your account before then; requests already booked stay under the terms you booked them with.

13. Contact

[email protected] · Yumankind OÜ, Sepapaja 6, 15551 Tallinn, Estonia